|
Nexture Consulting (Pty) trading as Nexture Computers, (herein referred to as "Nexture") provides on-site, in-store and remote computer maintenance, support and consulting services. (herein referred to as "Services") The Services provided to the customer are subject to the following terms and conditions. By using any Service provided by Nexture the customer accepts these Terms and Conditions.
Appointments and Rates
Nexture will provide services to the customer as requested. The customer agrees to pay the relevant rates as follows:
On-Site Support
R330 per hour or part thereof and R3.00 per kilometre travel reimbursement. The travel reimbursement is a one-way charge from the nearest Nexture office to the customer.
In-Store Support
R330 per hour or part thereof.
Remote Support
R100 per incident.
Nexture reserves the right to amend these charges without notice and to vary the rates to customers dependent on the complexity of the work involved. Where different rates are applicable the customer will be notified of this in advance.
Working Hours
Nexture's normal working hours are:
Monday to Friday from 8:00am to 6:00pm
Saturday from 9:00am to 1:00pm
Sundays / Public Holidays closed
Our retail store hours are:
Monday to Friday from 8:00am to 6:00pm
Saturday from 9:00am to 5:00pm
Sundays / Public Holidays from 10:00am to 3:00pm
Work can be arranged to be done after hours and on weekends and public holidays where necessary. Nexture reserves the right to charge different rates for this work but will always notify the customer in advance if this is the case.
Job Completion
The customer is paying Nexture for expertise and time and not necessarily for a solution. Thus:
• If Nexture cannot resolve a problem because the customer does not have legal software or other required items, or has lost the necessary software, or for any other reason, then the customer will be charged for the work done and the time spent on that work.
• If Nexture advises a solution to the customer's problem and the customer does not wish to accept that solution, then the customer will be charged for the work done and the time spent on doing that work.
Payment
All work is done on a COD basis. Payment is due immediately upon completion of any work. Payment terms are as follows:
Cash
The customer will be provided with a cash receipt and will receive a Tax Invoice detailing the services provided.
Cheque
Cheques are only accepted with prior arrangement with management. The customer will be provided with a receipt and will receive a Tax Invoice detailing the services provided.
EFT
The customer needs to provide Nexture with proof of transfer and will receive a Tax Invoice detailing the services provided.
Credit Card
Most major credit cards are accepted with the exception of American Express.
In the event of non-payment interest will be charged at a rate of 1.5% per month from the date of the invoice until payment is received
Liabilities
Nexture shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by Nexture or out of installation, de-installation, use of, or inability to use the customer's computer equipment, hardware, software or peripherals. The customer does indemnify Nexture in respect to loss, damage or injury arising from the provision of The Services. Nexture has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.
Confidentiality
Nexture will respect the right to confidentiality of all customer's files and or data and will not disclose the data to anybody unless lawfully required to.
Goods Sold
If requested Nexture staff will recommend products and services to the customer including hardware and software. Nexture makes these recommendations based on experience and/or specifications provided by third parties.
Nexture does not guarantee that any product of any type from any third party will do exactly what any customer wants or expects, whether recommended by Nexture staff or not.
All expressed or implied warranties, descriptions, representatives and conditions as to the quality or compatibility in respect of The Services, any item of software, hardware or peripheral provided by Nexture, are expressly excluded. Nexture has no liability as to the suitability of the performance of The Services.
Complaints Policy
If you are unhappy with our service in any way please contact us immediately and we will do our utmost to resolve the problem to your satisfaction.
|
